A few Days to get back to my requests... Sorry but, no

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Pete_Parker
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A few Days to get back to my requests... Sorry but, no

Post by Pete_Parker » Mon Jan 15, 2018 1:13 pm

At the supportpage under My Requests you write, Will be back in a few Days but two of my requests are 13 days old and 10 days old and still no answer.
Now I have sent you another request today about another thing but if the response time is this long, is there any chance you answer in time?
I do understand you have a lot to do but a support is a support and usually the support will be back to you in 2-3 days at the most from other companies.
Is the Forum the right way to post your Requests or under My Steinberg/My Requests?

And last, why is your website https://www.steinberg.net so slooooow :-)
Its sometimes very frustrating.

Best regards
Peter Stedt
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Pete

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jaslan
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Re: A few Days to get back to my requests... Sorry but, no

Post by jaslan » Mon Jan 15, 2018 1:39 pm

I am sorry if this sounds harsh but the reason support is slow is because people submit support requests for things that are easily solved if the user just puts in some effort. A support department is not intended for help with uninstalling a library. I can’t see the details of your other support requests but the subject suggests there is a lot of information available in the forum and knowledge base. Have you looked here and in the knowledge base?
Cubase Pro 9.0.30. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Komplete 11 Ultimate. Jamstix 3.6.5. and Jamstix 4.0. Absolute VST3. 418 Carrier Landings.
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Pete_Parker
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Re: A few Days to get back to my requests... Sorry but, no

Post by Pete_Parker » Mon Jan 15, 2018 1:47 pm

Hi and thanks for the harsh... :-)
No problems with that and I can understand what you aiming at,the RTFM :-)
But if we always has to read the manual or the knowledge base it does not seem a support would be necessary at all.
Still, yes you are right but at least one question have been fine to get feedback to. That one about my computer chrash.
Thanks again for you quick reply!
//Peter
Pete

Cubase Pro 9.5 - 64 bit

Windows 10 Pro
Intel i7-7820X CPU @ 3.60GHz
Ram 32 GB
64 bits OS, x64 based processor

NVIDIA GeForce GTX 1050
BenQ PnP screen
BenQ G2420HDB (Digital)
C:\ SSD 1 TB
D:\ HD 2TB

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