Audio Engine Process Died on startup

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kitfox
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Audio Engine Process Died on startup

Post by kitfox » Wed Jan 03, 2018 5:32 pm

I recently started a trial version of Dorico and after installing was disappointed to find that the software would not start. Dorico hangs on the starting screen displaying a "Audio Engine Process Died" message.

I'm running this on a Windows 7 machine, with a Dell Precision T3600 and 8GB memory.

I'm attaching the log file.

If there is no way to get this running on my machine, is there a way to cancel my activation so that I may be able to try Dorico on a future machine?
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Re: Audio Engine Process Died on startup

Post by MarkSealey » Wed Jan 03, 2018 5:45 pm

A long-shot: I had this happen once after what amounted to a 'partial relaunch' of a much earlier version of Dorico (albeit on a Mac).

I think it was the case then that if something went wrong with Dorico itself, the audio-engine needed to be relaunched.

Try quitting all connected processes and relaunching Dorico. That should prompt the audio engine into abandoning what may be a hung state, appearing like a failure to start. Good luck!
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Ulf
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Re: Audio Engine Process Died on startup

Post by Ulf » Wed Jan 03, 2018 8:26 pm

kitfox wrote:
Wed Jan 03, 2018 5:32 pm

I'm attaching the log file.
Sorry, the zip file you attached seems to be empty.

Do you get the "Audio Process died" message on every attempt to start Dorico? Have a look in the TaskManager and watch out for a process called VSTAudioEngine. Kill that and try to launch Dorico again.

If still failure, please go to /Users/<yourname>/AppData/Roaming/Steinberg/VSTAudioEngine_64 and zip that folder up and post here.
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Re: Audio Engine Process Died on startup

Post by kitfox » Wed Jan 03, 2018 9:56 pm

This is a new installation on this machine. I've tried killing the process and restarting, and even rebooting the machine. This error happens every time.

The folder in /Users/<yourname>/AppData/Roaming/Steinberg/VSTAudioEngine_64 is empty. No process called VSTAudioEngine is appearing in my task manager.

Not sure why the zip file was empty - I've reattached with the log file this time.
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Ulf
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Re: Audio Engine Process Died on startup

Post by Ulf » Wed Jan 03, 2018 10:17 pm

Okay, this time the zip contains data, but only a short log of Dorico itself. The fact that the VSTAudioEngine_64 folder is empty shows that the audio engine does not start at all running and is crashing immediately upon start. That leads me to the assumption that something is deeply wrong with your installation and I would suggest to completely uninstall and reinstall Dorico. Don't worry about your license, that will stay on your computer even upon uninstallation.
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Re: Audio Engine Process Died on startup

Post by kitfox » Wed Jan 03, 2018 10:46 pm

I just uninstalled and reinstalled. I'm still getting the same error.

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Re: Audio Engine Process Died on startup

Post by Daniel at Steinberg » Thu Jan 04, 2018 1:21 am

Did you install not only ‘Dorico 1.2 Application Installer’ but also ‘Dorico Playback 1 – HALion Sonic SE 2’ and ‘Dorico Playback 2 – Symphonic Orchestra’ from Steinberg Download Assistant? To be clear, this wouldn’t influence whether or not the audio engine can start on your system, but if you haven’t installed those bits and pieces, once we do get the audio engine up and running, you won’t hear anything anyway!

I’m sure Ulf will have some more suggestions and he is by far more of an expert in this area than me, but you might give ASIO4All a try, on the off-chance that it helps.

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Re: Audio Engine Process Died on startup

Post by kitfox » Thu Jan 04, 2018 3:19 am

I've installed ASIO4All, but that didn't help. Also, I hadn't installed those other two packages you mentioned, but after installing them I still encountered the Audio Engine Process Died error.

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Re: Audio Engine Process Died on startup

Post by Ulf » Thu Jan 04, 2018 9:15 am

Oh oh, looks like this is going to become complicated, but please be patient, we'll try to get this sorted, even though it will probably take some time.

First, is there by chance now something in that VSTAudioEngine_64 folder? I guess not, but it's worth asking.

Second, what kind of audio interface(s) do you have? Is it dedicated external or built-in sound device, or both?
Please disconnect any external device and try to start Dorico, still the same?
If still a problem, please also disable temporarily any built-in audio device. You can do this in the Device Manager control panel (press the Windows key and then type 'device manager').
It must have to do with the audio devices, because other than that the audio engine does not have any particular hardware dependencies.

Officially we don't support Dorico on Windows 7, but we know of many people who run it successfully on it, so this shall not be an issue.

Instead of starting Dorico you could also try running the audio engine process directly. Double click on C:\Program Files\Steinberg\Dorico\VSTAudioEngine\VSTAudioEngine.exe
The process will only show a splash start-up screen and has no own window, but after successful launching the item 'VSTAudioEngine' will appear in the process list of the TaskManager.
Do you see the splash screen? This can give us a hint at what stage of start-up the crashing happens.
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Re: Audio Engine Process Died on startup

Post by kitfox » Thu Jan 04, 2018 6:19 pm

VSTAudioEngine_64 is still empty.

I believe I have a Realtek High Definition Audio built into my machine that I plug speakers into with an audio jack. I also had a USB microphone and headphones plugged in, but I've removed them now. My Device Manager also lists two NVIDIA High Definition Audio and an XSplit Stream Audio Renderer. I disabled all of those and restarted, but Dorico still stops with the same error.

I've tried running VSTAudioEngine.exe manually, but nothing appears onscreen and no process is listed in my system processes.

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Re: Audio Engine Process Died on startup

Post by PaulWalmsley » Thu Jan 04, 2018 6:23 pm

Is it a Samson USB microphone? I remember a few years ago that the drivers caused problems in Sibelius too, if the mic was unplugged.
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Re: Audio Engine Process Died on startup

Post by kitfox » Thu Jan 04, 2018 6:28 pm

It's a Yeti Blue. But I've disconnected it now.

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Re: Audio Engine Process Died on startup

Post by Ulf » Thu Jan 04, 2018 8:21 pm

Oh dear, this is going to become very difficult...nothing's working at all with you...

May I ask you to download and install a Steinberg Cubase Trial version and see if you can run that?
You can get it from here: https://www.steinberg.net/en/products/s ... ubase.html
Choose the Cubase Elements Trial as that one - same to Dorico - does not require a USB dongle.

The background to my request is, the VSTAudioEngine process of Dorico is derived from Cubase.
So I want to see how Cubase behaves on your system.

I will also discuss tomorrow with other colleagues what more can be done.
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Re: Audio Engine Process Died on startup

Post by kitfox » Thu Jan 04, 2018 9:03 pm

I can try that, but one thing that I'm worried about is that I'm losing a lot of time on my 30 day trials. I had not planned on installing Cubase (I'm currently using FL Studio), but might want to in the future. Is there any way I can do all this without losing all my trial period time?

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Re: Audio Engine Process Died on startup

Post by Daniel at Steinberg » Fri Jan 05, 2018 12:27 am

For Dorico, at least, I will very gladly provide you with another 30 day trial code once we’ve got this sorted out.

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Re: Audio Engine Process Died on startup

Post by Ulf » Fri Jan 05, 2018 8:19 am

And likewise for Cubase.
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Re: Audio Engine Process Died on startup

Post by Ulf » Fri Jan 05, 2018 9:43 am

We once had a customer with a slightly different case where the VSTAudioEngine on a Win7 machine would not start anymore after an upgrade from Dorico 1.0 to 1.1.
That case could be resolved by applying some special Windows update. Please, could you also try the following?
Go and download https://support.microsoft.com/en-us/kb/2670838
Execute the installer and restart your machine, then try again running the VSTAudioEngine.
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Re: Audio Engine Process Died on startup

Post by kitfox » Fri Jan 05, 2018 5:47 pm

I installed Cubase. On launch, I get an error box saying

Thi Steinberg Product does not support 'Basic and High Contrast Themes' on Windows operating systems. Please use one of the 'Aero' themes that you can set in the Windows Control Panel.

I would rather not use Aero, as this interferes with other programs that I run. Is there a way around this?

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Re: Audio Engine Process Died on startup

Post by kitfox » Fri Jan 05, 2018 6:35 pm

All right, installing the Microsoft update worked! Thanks for ferreting this out. I've launched Dorico and it seems to be running smoothly.

Would you be able to reset my trial periods so that I can give this run another shot?

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Re: Audio Engine Process Died on startup

Post by Ulf » Sat Jan 06, 2018 12:01 am

We can not reset your trial period. We can only send you another trial license activation code when your current runs out.
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Re: Audio Engine Process Died on startup

Post by Derrek » Sat Jan 06, 2018 1:09 am

Without warning Dorico stopped producing sounds even though my system and other audio SW continues to do so. I have reinstalled Dorico but to no avail. Although the attached project uses an Aria sound, it doesn't work with HALion either. For some reason my sound config seems to keep changing (hidden Windows 10 updates?). One day Finale doesn't work; the next time it's Dorico. This is infuriating.
test.zip
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Dorico 1.2.10, Finale (v25.5), GPO, JABB3, GWI, CuBase newbie
Windows 10 (also Mac High Sierra as alternate)
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Re: Audio Engine Process Died on startup

Post by Ulf » Sat Jan 06, 2018 3:11 pm

Derrek wrote:
Sat Jan 06, 2018 1:09 am
Without warning Dorico stopped producing sounds even though my system and other audio SW continues to do so. I have reinstalled Dorico but to no avail. Although the attached project uses an Aria sound, it doesn't work with HALion either. For some reason my sound config seems to keep changing (hidden Windows 10 updates?). One day Finale doesn't work; the next time it's Dorico. This is infuriating.
test.zip
There is an issue with the ports. Though the Generic Low Latency Driver is chosen, the audio engine does not "see" any ports to where it can send the audio out to.
First of all, is the Generic Low Latency Driver the one that you actually want to use?
If so, then please go to Edit > Device Setup and then open the driver control panel. In there is an option that says something like "allow the host application to take exclusive access." If you switch that back an forth, do you then see changes in the output port list in that window?
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Re: Audio Engine Process Died on startup

Post by jasonchuangkw » Sat Jan 06, 2018 5:28 pm

Hi there,

I have the same problem as well while using Dorico.
I tried with my UR44 (Yamaha Steinberg USB ASIO) and Sound Blaster ZXR card (Creative SBZ Series ASIO).
The playback immediately cut-off to silence after the first two bars.
Regards,

Jason

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Re: Audio Engine Process Died on startup

Post by Derrek » Sat Jan 06, 2018 6:25 pm

Ulf wrote:
Sat Jan 06, 2018 3:11 pm
If you switch that back an forth, do you then see changes in the output port list in that window?
Yes, only when the exclusivity box is unchecked can I see the speaker ports. Once I opened and closed Dorico a couple of times, the change stuck and sound resumed. Thank you.

(It is odd. In Dorico 1.0 the Low Latency Driver seemed to work better for me when exclusivity was selected. C'est la vie.)
Dorico 1.2.10, Finale (v25.5), GPO, JABB3, GWI, CuBase newbie
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Re: Audio Engine Process Died on startup

Post by Ulf » Sat Jan 06, 2018 9:26 pm

jasonchuangkw wrote:
Sat Jan 06, 2018 5:28 pm
I have the same problem as well while using Dorico.
I tried with my UR44 (Yamaha Steinberg USB ASIO) and Sound Blaster ZXR card (Creative SBZ Series ASIO).
The playback immediately cut-off to silence after the first two bars.
You have a different problem, because sound does come out for at least 2 bars, so the ports are seen by Dorico.
In order to find out what is wrong on your machine, please chose in Dorico's main menu Help > Create Diagnostic Report.
That will create a zip file on your desktop containing logging information. Please send it to u dot stoermer at steinberg dot de and I will have a look.
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